Marcel - Hotel Manager Brussels

Marcel - Hotel Manager Brussels


Meet Marcel

Pillows City Hotel Brussels Centre is situated in the city centre and mainly attracts business guests. The ambience is personal and welcoming nonetheless. “Many of our guests are returning guests and many of our staffers have been working here for several years already, which only adds to the recognition and sense of warmth”, says Hotel Manager Marcel Reijnen. Marcel gives his team a lot of leeway to take the initiative and develop.

“I like to watch people grow”

The atmosphere at Pillows Brussels Centre is very international. “This is perfectly normal in Brussels”, Marcel explains. “Brussels is an international city, a city for business. Many of our guests are business travellers. On the weekends and during the holidays, we also tend to attract leisure guests, because of our good location, near Grote Markt and opposite Central Station. We also work with an international team. Our colleagues come from Wallonia and Flanders, as well as the Netherlands, France and Italy.”

Returning guests

Pillows Brussels Centre has 70 rooms, making this a relatively small hotel, compared with the large chain hotels nearby. “We are a business hotel, but we offer a very warm welcome and personal service”, says Marcel. Many of our guests stay with us every week or every other week. Our team, especially on the operations side, is made up of staffers who have been with us for quite some time. So they all know each other. They all get on with each other. Many of them also see each other outside work and can relate to each other.”

Learning to work in the hospitality industry

“This is a great place to start out as a junior, if you want to learn", Marcel says. “We have a small team, combined with the structure of a large hotel. This means that we have several department heads with decision-making powers. I find this important. Instead of focussing on résumés, I refer to hire new employees because of their potential and motivation. I like to see young professionals grow in their job. And our hotel, or one of the other hotels in our collection, is perfectly suited for this.”

Working at Pillows Hotels

Working at Pillows Hotels means enjoying your work. Together we work on your ambitions, because our employees make the difference! In addition, we offer a competitive salary, a discount on various insurance policies with Centraal Beheer Achmea and an attractive discount for all the hotels within the collection.

Contact details

Pillows Hotels Orteliuslaan 21
3528 BA Utrecht
The Netherlands
recruitment@ihmg.eu